Payment Methods:
Online Card Payment:
We accept payment via credit cards, debit cards, and online card payments through our partner portal. Please note that a 3% processing fee will be charged for transactions made through the portal.
Bank Transfer (Domestic and International):
Bank transfers can be made directly to our accounts in the United States, China (Hong Kong), or the United Kingdom. Please consult our sales representatives for further details on selecting the appropriate account based on your location and requirements. Any applicable bank fees for international transfers (T/T) will depend on your bank’s policies.
PayPal:
For orders exceeding $1000 USD, PayPal can be utilized upon request. A 4.5% processing fee will be applied to PayPal transactions. Kindly note that this option is only available for orders meeting the specified criteria.
Shipping Information:
Shipping: We utilize international express services such as UPS/DHL or select our partnered international shipping carriers for air or sea freight transportation of your orders. Alternatively, you may opt to use your own freight forwarder for shipment, with our delivery point being your agent’s warehouse.
Delivery Time: Estimated delivery times will vary depending on the shipping method selected and the destination. Please contact our sales team for specific delivery estimates for your order.
Shipping Charges: Shipping charges will be calculated based on the weight, dimensions, and destination of the package. Any applicable customs duties or taxes are the responsibility of the recipient and are not included in the shipping charges.
Order Processing:
Confirmation: Upon receipt of payment, an order confirmation will be sent to the email address provided by the customer. Please review the confirmation carefully and notify us immediately of any discrepancies.
Processing Time: Orders will be processed within [7] business days from the date of payment confirmation, excluding weekends and holidays. Customized or bulk orders may require additional processing time.
Tracking: Tracking information will be provided once the order has been shipped. Customers can track their shipments using the provided tracking number through our website or the designated carrier’s website.
Terms:
For orders with a total amount less than $20,000 USD, our international trade terms are EXW (Ex Works).
For orders equal to or exceeding $20,000 USD, you have the option to choose between EXW or FOB Shenzhen terms. Under FOB terms, we will be responsible for local charges at the port of Shenzhen.
Shipping Time:
Returns and Refunds:
Damaged or Defective Items: In the event of receiving damaged or defective items, please contact our customer service team immediately to arrange for a replacement or refund.
Contact Information:
For any inquiries regarding payments, shipping, or order-related queries, please feel free to contact our sales team at Ivan Lee/+8615119070140/[email protected] & Nick Fong/+8619189849945/[email protected]. We are committed to providing excellent customer service and ensuring a smooth and satisfactory shopping experience for our valued customers.
Thank you for choosing us as your supplier. We look forward to serving you with top-quality products and seamless shipping services.